Privacy Policy
Last Updated: January 2025
At FinOrchest ("Promedic Equipments"), we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Summary: We collect only what's necessary to provide our services, protect your data with bank-grade security, never sell your information, and give you control over your data.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, job title, and company information when you register.
- Business Information: Company name, registration details, GST number, and business address.
- Financial Information: Bank account details and transaction information necessary to provide our services.
- Communications: Information you provide when contacting our support team.
1.2 Information Collected Automatically
- Usage Data: How you interact with our platform, features used, and actions taken.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Log Data: Access times, pages viewed, and referring URLs.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our services
- To process transactions and send related information
- To verify your identity and prevent fraud
- To communicate with you about updates, security alerts, and support
- To comply with legal obligations and regulatory requirements
- To improve our services and develop new features
- To enforce our terms and policies
3. How We Protect Your Information
We implement industry-standard security measures including:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Strict role-based access controls and multi-factor authentication
- Monitoring: Continuous security monitoring and regular audits
- Infrastructure: Hosted on secure, compliant cloud infrastructure
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., payment processors, cloud providers)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit consent
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Financial transaction records are retained as per applicable laws and regulations.
6. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
To exercise these rights, please contact us at privacy@finorchest.com.
7. Cookies and Tracking
We use essential cookies to operate our platform and optional cookies to improve your experience. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@finorchest.com
- Address: A57, Malegaon Industrial Area, Sinnar, Nashik. 422113
Grievance Officer: In accordance with Information Technology Act, 2000 and
rules made thereunder, the contact details of the Grievance Officer are:
Email: grievance@finorchest.com
Address: A57, Malegaon Industrial Area, Sinnar, Nashik. 422113